You are receiving this error message because of these conditions:

  1. The member's zip code is located in two possible counties
  2. There is a county combination with that zip code inside and outside an eligibility zone for a carrier quoted by user

Click these links for more information regarding eligibility zones:

-Independence Blue Cross

There are two ways to update your subscriber's zip code/county combination:

Editing your subscribers after you upload your census:

  1. Click on the "Edit Census" warning

2. Click on the subscriber that is in red with an exclamation point

3. Click on the correct county option that should be associated to that zip code/subscriber

Add the column header "county" to your census to designate subscriber location:

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